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IT Service Representative

1 week ago

Taguig, National Capital Region, Philippines Nityo Infotech Full time

Job Description

Nityo Infotech is seeking a skilled Technical Support Representative to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

Key Responsibilities:

  • Provide timely and effective technical support via phone, email, or chat.
  • Troubleshoot and resolve complex technical issues related to computer systems, printers, networks, and device connectivity.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Maintain accurate records of incidents, problems, and resolutions.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 6 months of experience in a service desk or technical support role, preferably in the BPO industry.
  • Excellent communication and problem-solving skills.

Why Work with Us:

  • Competitive salary and benefits package.
  • Opportunities for growth and professional development.
  • A dynamic and supportive work environment.