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HR Director of Performance Enablement

2 weeks ago

Makati City, National Capital Region, Philippines Manulife Full time

About the Opportunity

The Head of Resourcing, Development & Engagement - Manulife China Bank Life Assurance Corporation (MCBL) is a critical role responsible for developing and implementing end-to-end strategies and initiatives around recruitment, training, leadership development, performance management, and employee engagement aligned with our overall company strategy and business objectives.

This role will lead a team supporting various areas, including recruitment, distributor experience, leader development, FSA training, employee engagement, and performance and validation management. The incumbent will be responsible for developing and executing key initiatives and strategies aimed at tapping new opportunities in new and existing segments within the bank, through digital, new products, and propositions, as well as data analytics.

Key Responsibilities

  1. Develop a Performance Enablement Strategy and Roadmap aligned with Manulife, MCBL, and China Bank strategy and priority initiatives.

  2. This role will lead a team supporting the following areas:

    1. Recruitment – Responsible for the attraction and onboarding of MCBL Sales Team that are capable and qualified to deliver on MCBL business objectives, deploying targeted recruitment campaigns and leveraging data-driven assessment tools and analytics throughout the process.

    2. Distributor Experience – Responsible for developing and enhancing the end-to-end distributor journey to give MCBL Sales Team the necessary tools and change management support to succeed and address pain points to ensure talent retention and upward career mobility.

    3. Leader Development – Provide coaching and mentorship to MCBL Sales Leaders to empower them to motivate their teams, drive sales objectives, and be on-the-ground coaches and trainers for their sales teams; Develop organizational capability of leaders to help assess team strength and composition to be able to structure the team to support business objectives.

    4. FSA Training – Responsible for Rookie Training Program to enable new recruits to quickly learn about MCBL products and processes, pass required regulatory exams, and be able to make an immediate impact on the business. This role will also be responsible for continuing development training and change management support based on new products, focus propositions (ex. Health), and new technology/processes implemented (Change Management); Set-up success measures across different partners/players to ensure accountability in FSA's enablement/productivity.

    5. Employee Engagement – Overall lead for MCBL Employee Engagement programs including but not limited to Gallup Engagement Score and Actions, Townhalls and Coffee Chats, and internal communications.

    6. Performance and Validation Management – Lead the Sales Performance and Validation Management process to support sales leaders in performance coaching, discussions, and decisions for underperforming FSAs.

  3. Communicate and present key insights, initiatives, and results related to Performance Enablement to stakeholders including Manulife, MCBL, and China Bank leadership as well as sales frontliners to show overall progress of initiatives.

  4. Partner with regional and global colleagues to seek out, and leverage, opportunities to test, learn, and adapt new strategies and opportunities for MCBL in relation to performance enablement.

  5. Continuously monitor and communicate industry and competitive trends for bancassurance in relation to people strategy and performance enablement.

  6. Support MCBL President in ad-hoc strategic projects, reporting, and governance.