Patient Services Associate

2 days ago

Mandaue City, Central Visayas, Philippines beBeeRepresentative Full time ₱500,000 - ₱800,000
Customer Service Representative Job Description

We are looking for highly motivated and hard-working candidates to fill the Full-Time position of Customer Service Representative. The selected individual will be responsible for performing a full range of activities that positively impact our organization.

  • The CSR position is a crucial role in our organization as business needs change quickly.

As a Customer Service Representative, you will help us accelerate our culture through customer interactions. In this position, you will draw on your experience to provide top-of-the-line service to our customers. You will gather specific information from our customers and assist our clinical staff in collecting all necessary information in a timely manner.

Key Responsibilities:

  1. Answer inbound phone calls and provide exemplary customer service with every interaction.
  2. Provide resolution on the first interaction with the caller and deliver quality results with every interaction in a timely manner.
  3. Collect and gather all necessary information for clinical review.
  4. Be cross-trained with other communication platforms if needed.

Required Skills and Qualifications:

  • Strong communication skills, able to take unstructured information and structure it.
  • Ability to work cross-functionally across remote teams.
  • Kind, Patient, and Caring in even the most stressful situations.
  • Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution.
  • Ability to navigate and use multiple systems to compile needed information in a timely manner.
  • Skilled in problem-solving and delivering quality results.
  • Excellent interpersonal skills, oral and written communication skills.
  • Ability to meet established performance targets for quality and volume completed hourly, daily, weekly, and monthly.
  • Flexibility and agility; works well in ambiguous situations.

Benefits:

  • Monthly Company Bonus Program.
  • Paid Vacation Leave.
  • Holiday Bonus.

Requirements:

  • Stable internet connection with at least 50 Mbps postpaid.
  • Computer (at least 16GB RAM and Intel i5 core processor equivalent or up).
  • Noise Cancelling Headset.
  • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup.
  • Dual Monitor.

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