Business Process Controls and Quality Manager

The Team Lead, Business Process Controls and Quality will be responsible for supporting assurance and consulting engagements across DBS sites, projects, and/or initiatives related to the continuous improvement of control processes, execution of control reviews, transition activities, and ad-hoc activities.

This position is based in Cebu, Philippines and reports to the Manager, Business Process Controls and Quality.

1. Oversee master data audits conducted by analysts/specialists, ensuring compliance with policies, data standards, and regulatory requirements.
2. Collaborate with the master data management (MDM) team and other relevant stakeholders in addressing errors detected/unauthorized modifications.
3. Recommend and collaborate with the MDM team and other stakeholders in ensuring effective data governance controls and improvements to strengthen master data integrity.
4. Coordinate with and provide support to internal and/or external auditors during local audits of DBS locations and operating companies and ensure compliance with Dover's Core Internal Controls (CIC).
5. Monitor the existing controls environment, and coordinate with DBS process owners, ensuring that internal controls are effective by assessing risk, identifying gaps, and recommending process improvements.
6. Ensure timely escalation and remediation of control deficiencies, coordinating with process owners to drive corrective actions.
7. Coordinate cross-functional initiatives to enhance operational efficiency and risk mitigation strategies.
8. Collaborate with IT and process owners to ensure financial system controls, including IT general controls, are well-designed and operating effectively.
9. Support and oversee the execution of quarterly and annual segregation of duties (SOD), SOC-1, and transition project reviews.
10. Provide regular updates to leadership on key risks, compliance trends, audit findings, and process improvement initiatives.
11. Supervise and mentor a team of analysts/specialists, ensuring the accuracy and quality of internal control reviews and master data governance activities.
12. Monitor team performance, set clear expectations, provide constructive feedback and coaching to analysts/specialists to ensure timely completion of key deliverables and drive continuous improvement in control execution and master data quality.
13. Develop and deliver training for specialists and stakeholders to enhance awareness of internal controls and master data governance.
14. Perform ad-hoc projects as needed.

1. Bachelor's degree in Accountancy, Business Management, or a related field.
2. CPA or equivalent certification is a plus.
3. Minimum of 6 years of experience in internal controls, risk management, compliance, or master data governance, preferably in a shared services or multinational environment.
4. Experience in reviewing and supervising the work of specialists in audit, risk, or compliance roles.
5. Strong knowledge of SOX, internal controls, master data governance, and regulatory requirements.
6. Familiarity with ERP systems and financial controls.
7. Advanced proficiency in using Microsoft Excel (Ex: Pivot tables, VLOOKUP, Charts and Graphs, etc.).
8. Demonstrated experience in managing teams and cross-functional projects.
9. Strong leadership and decision-making skills. Able to guide and empower a team while maintaining a high standard of performance.
10. Highly analytical and detail-oriented. Capable of identifying control gaps, investigating root causes, and driving solutions.
11. Strategic thinker. Able to balance day-to-day operations with long-term process improvements.
12. Proactive and results-driven. Takes initiative and ensures timely resolution of critical issues.
13. Strong stakeholder management. Builds relationships with internal and external partners, communicates effectively, and influences decision-making.
14. Agile and adaptable. Thrives in a fast-paced environment and navigates change effectively.