Quality Director Lead

2 days ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
Role Overview

We are seeking a highly experienced Quality Director to lead our service delivery team in the Philippines. As a key member of our organization, you will be responsible for ensuring the highest standards of quality across all operations.

Key Responsibilities
  • Develop and implement quality frameworks for new operations, ensuring seamless integration with existing processes.
  • Conduct regular health checks on new transitions to ensure smooth service delivery.
  • Drive organizational level quality initiatives, including training programs and performance improvement projects.
  • Lead internal and external quality audits, ensuring compliance with ISO 9001 and SSAE 18 standards.
Requirements
  • A minimum of 15 years of work experience, with at least 10 years in BPO and quality roles.
  • Six Sigma Blackbelt certification is mandatory; Greenbelt certified with Blackbelt training also accepted.
  • Candidates must be willing to work in BGC on a mid-shift schedule.
Competencies and Skills
  • Proven expertise in quality methodologies for BPO services.
  • Excellent client management and presentation skills.
  • Strong communication skills and ability to drive change initiatives.
Benefits
  • HMO coverage for employee and two free dependents from day one.
  • Quarterly performance bonuses.
  • Ongoing career development opportunities and exposure to multiple accounts.
Compensation Package

We offer an attractive compensation package that includes a base salary of $120,000 per annum, plus quarterly performance bonuses and HMO coverage for employee and two dependents. In addition, we provide ongoing career development opportunities and exposure to multiple accounts. If you are a motivated and experienced professional looking to take your career to the next level, please apply.



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