
Online Presence Enhancement Specialist
7 days ago
This role is centered around amplifying an organization's online presence across various platforms, ensuring a consistent and professional brand voice. Key responsibilities include monitoring and responding to online reviews, tracking social media conversations, drafting responses, and generating reports.
Main Responsibilities:- Monitor and engage with online reviews on Google, BBB, Trustpilot, Glassdoor, Yelp, etc.
- Track relevant conversations on Reddit, Twitter, LinkedIn, and other social platforms.
- Draft professional responses to both positive and negative reviews.
- Escalate sensitive issues to leadership before responding.
- Generate weekly and monthly reports on online sentiment and competitor activity.
- 2+ years of experience in online reputation management, social media, digital marketing, or community management.
- Exceptional English writing and communication skills.
- Strong problem-solving and conflict resolution abilities.
- Experience using monitoring/ORM tools like Sprout Social, Brandwatch, or Meltwater.
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