Application Systems Lead
3 days ago
Major Responsibilities:
- Oversight of requirements definition, quality assurance, documentation, training, and post-implementation review activities for applications systems.
- Leadership of system implementation projects involving minimal in-house programming.
- Supervision of user support and problem analysis and resolution activities for applications systems.
- Direction of activities to meet targets and objectives.
- Development of subordinates and utilization of resources.
- Review and evaluation of proposals for software package acquisitions.
- Supervision of generation of ad-hoc and specially-handled production reports.
- Update of system parameters of applications systems in production.
- Supervision of subordinates in user support and problem analysis and resolution activities for applications systems.
- Leadership of system implementation projects involving minimal in-house programming.
- Mediation between users when conflicts arise.
- Update of knowledge on relevant technology and software.
Problem Solving and Decision Making:
- Making minor decisions related to the support system.
Major External Contacts (if any):
- Service providers and vendors/suppliers.
Education/Experience and/or Special Abilities/Skills:
- College Graduate, BS Computer Science, or related course.
- 3 years IT work experience.
- Proficient in English, both oral and written communications.
- Strong work ethics and positive working attitude.
- Ability to be trusted with confidential matters/documents.
- Analytical, creative, systematic, organized, and neat.
- Able to interpret/evaluate user requirements/systems proposals and determine appropriate alternatives.
- Able to supervise/train subordinates, including organizing, prioritizing, scheduling work assignments.
- Able to manage projects.
- Able to analyze and resolve system problems and coordinate hardware and/or software solutions.
- Able to test procedures and applications systems.
- Able to communicate clear and accurate instructions on how to operate applications systems.
- Able to develop and deliver presentations.
- Able to provide operational guidance and leadership to subordinates.
- Able to document and maintain records on projects and applications systems.
- Able to resolve conflicts and mediate between users and work effectively with a wide range of personalities in a diverse user community.
- Able to analyze information and make logical conclusions.
- Knowledge of relevant computer software and hardware.
- Knowledge of customer service standards and procedures.
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