Senior Systems Development Business Strategist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeBusiness Full time $60,000 - $90,000

Role Overview

Description of Responsibilities

This critical position plays a vital part in designing and documenting business processes within our systems. It involves assessing their impact on core data and operations, providing quick and accurate evaluations for Customer Care.

Closely collaborating with Customer Care leadership, you will develop and enhance Salesforce solutions that incorporate AI, automation, and messaging capabilities. This requires working with internal teams to create and implement innovative IT proof-of-concepts that improve key performance indicators (KPIs) and return on investment (ROI). These concepts facilitate business process automation.

Main Responsibilities
  • Serve as Subject Matter Expert: Provide guidance and expertise to optimize workflows using Salesforce process re-design activities.
  • Understand Salesforce Platform Configuration: Leverage knowledge of Salesforce tools, including Flows, Process Builder, Validation Rules, and Lightning App Builder, to collaborate with teams in designing efficient platform solutions.
  • Analyze and Document Processes: Analyze, document, and communicate system and business processes to ensure clarity and alignment across teams.
  • Document Requirements Specifications: Create detailed documentation of functional, non-functional, and operational requirements to support solution development.
  • Develop and Validate User Stories: Write user stories and perform technical reviews to validate requirements and ensure feasibility.
  • Map Workflows and Processes: Document workflows and processes based on business requirements to support solution design and implementation.
  • Support Metrics Reporting: Assist in collecting and reporting metrics related to requirements and project performance.
  • Design Salesforce Solutions: Contribute to designing Salesforce solutions using best practices to drive measurable efficiencies across teams.
  • Engage with Stakeholders: Collaborate with managers and end-users to analyze project objectives and define capability requirements.
Key Qualifications and Skills
  • Salesforce Platform Proficiency: Hands-on experience with Salesforce tools such as Flows, Process Builder, Validation Rules, and Lightning App Builder.
  • BizTalk Server Developer: Experience with Microsoft BizTalk Server 2009 or later versions, or similar integration server technologies.
  • Security Configuration Knowledge: Managing Salesforce security settings for internal and external users, including profiles, roles, and sharing settings.
  • Analytical Skills: Strong analytical skills with proficiency in tools like Excel, Power BI, Tableau, or similar platforms to derive insights and support decision-making.
  • Communication Skills: Excellent communication skills, presenting findings and insights to both technical and non-technical audiences.
  • Self-Starter: A self-starter with a continuous improvement mindset, demonstrating initiative and driving projects forward in a cross-functional environment.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment, adjusting to changing priorities while maintaining high-quality standards.
Required Education and Experience
  • Education: Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field. Master's degree preferred.
  • Experience: 5+ years of relevant experience in business analysis, process design, or operations, with hands-on experience as a Business Analyst, Project Manager, Salesforce Consultant, and/or Salesforce Administrator required.

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