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Client Support Specialist

3 weeks ago

Davao City, Davao, Philippines Segworke Technologies Corporation Full time

Job Description:

About the Role
  • This is an exciting opportunity to join Segworke Technologies Corporation as a Client Support Specialist and make a real difference in our customers' lives.

We are looking for a highly motivated and organized individual who can provide excellent customer support and service.

Key Responsibilities
  • Resolve Customer Issues: Resolve customer issues in a timely and professional manner, providing accurate information and solutions.
  • Communicate Effectively: Communicate effectively with customers through phone, email, or chat, responding to their inquiries and resolving their issues.
  • Improve Processes: Continuously improve processes and procedures to ensure that customer needs are met and exceeded.

Requirements:

  • Excellent Communication: Excellent communication and interpersonal skills, with a customer-focused attitude.
  • Technical Skills: Proficiency in using customer support software, CRM systems, and basic computer applications.
  • Problem-Solving: Ability to handle stressful situations, multitask effectively, and work in a fast-paced environment.