Technical Customer Service Representative

2 days ago

Caloocan City, National Capital Region, Philippines beBeeClient Full time ₱2,500,000 - ₱3,500,000

Every day, millions of people rely on us to facilitate transactions between buyers and sellers using our payment solutions. Our team plays a vital role in helping companies grow with confidence and achieve success. We are driven by our passion for delivering best-in-class technology and software solutions. This role is part of our dynamic team that makes a mark on the payments landscape.

Key Responsibilities

  • Receives and responds to technical customer service requests, inquiries, and problems via phone, email, chat, or SMS. Utilizes various databases to select the best processing method and explains the solution to the client to resolve the inquiry. Maintains accurate records of all handled inquiries and problems. Operates a personal computer, mainframe, software packages, and front-end programs related to the client.

What You Will Play?

  • Resolves client and/or merchant technical support issues relating to point-of-sale (POS) products, including dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
  • Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through ongoing training and referring to online manuals as required.

Qualifications and Skills

  • High School Diploma or Equivalent
  • Typically No Relevant Experience Required

Preferred Qualifications

  • Typically Minimum 2 Years Relevant Exp
  • Previous customer service experience

Desired Skills and Capabilities

  • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
  • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
  • Computer Skills - Basic computer skills
  • Industry Knowledge - Ability to develop basic payments industry knowledge
  • Research - Basic ability to research issues and resolve customer inquiries

Global Payments is an equal opportunity employer.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.

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