Technical Customer Service Representative

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱4,500,000

At Jobgether, we connect talented professionals with remote job opportunities worldwide. Our goal is to simplify your job search by matching you with roles that align with your strengths and providing valuable feedback to help you grow.

We're seeking a skilled Customer Support Specialist for one of our clients. This remote role requires delivering exceptional technical and functional support to customers, including Neobanks and MFIs. As part of an existing team, you'll assist clients with product configurations, troubleshooting, and best practices to maximize the value of the software.

This position demands strong communication, analytical skills, and a customer-oriented mindset. Key responsibilities include:

  • Providing top-tier support by resolving customer queries on product configuration, reporting, and integrations.
  • Assisting in defining and maintaining performance standards, including SLAs and best practices for ticket handling.
  • Collaborating with internal teams to enhance support processes and technical troubleshooting.
  • Maintaining up-to-date knowledge of new product features and API integrations.
  • Acting as an escalation point for complex customer issues, offering guidance and resolution strategies.
  • Identifying and implementing tools and automation to optimize resource efficiency.
  • Contributing to internal documentation, including support procedures and training materials.
  • Staying informed about product updates and ensuring accurate communication with customers.

To succeed in this role, you should possess:

  • 3-5 years of experience in technical support or customer service within banking, fintech, or core banking software.
  • A strong understanding of APIs, payments integrations, and best practices in technical support.
  • Knowledge of accounting principles is a plus.
  • Experience with customer support software (ideally Zendesk) and SLA/KPI management.
  • A proactive approach to continuous improvement and process optimization.
  • Strong analytical and problem-solving skills.
  • The ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Experience working remotely and collaborating across functions.
  • Proficiency in English and expertise in MS Excel.

By joining our team, you'll have the opportunity to work with a globally successful SaaS business model, collaborate with a diverse group of professionals, and contribute to a dynamic and inclusive work environment that values growth and development.

What We Offer:

  • Competitive compensation.
  • Flexibility in working location.
  • Opportunity to collaborate with a global team and customers.
  • Work with a successful, globally applied SaaS business model.
  • Inclusive and diverse work environment that values growth and development.

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