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Customer Service Representative Cebu Philippines

1 week ago

Cebu City, Central Visayas, Philippines Metacom Full time
About Us

At Metacom, we strive to deliver exceptional customer experiences. Our team is committed to providing top-notch service that exceeds our customers' expectations.

Job Description

We are seeking a highly motivated and skilled Customer Service Representative to join our team in Cebu, Philippines. In this role, you will be responsible for delivering exceptional customer experiences through phone, email, and in-person interactions.

Key Responsibilities
  1. Resolve Customer Inquiries: Respond to customer inquiries in a timely and professional manner, ensuring that all issues are resolved to the customer's satisfaction.
  2. Foster Strong Relationships: Build strong relationships with customers by actively listening to their needs and concerns, and providing solutions that meet their expectations.
  3. Work Collaboratively: Collaborate with internal teams to resolve complex customer issues and ensure seamless customer experiences.
Requirements

To be successful in this role, you must have:

  • A minimum of 2 years of experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary and bonus structure
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment