Ideal Candidate For Remote Work

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time $40,000 - $55,000
Customer Support Specialist

We are seeking an exceptional Customer Support Specialist to join our world-class support team, responsible for delivering an outstanding customer experience by listening to and resolving user issues promptly.

This role plays a critical part in representing our brand online, ensuring every interaction is positive, informative, and engaging.

  • We offer the opportunity to work with a fast-growing and innovative brand that values self-improvement and teamwork.
  • Collaborate with experienced founders and top performers who push each other to excel.
  • Enjoy a 100% remote work environment with minimal micromanagement, ideal for motivated individuals.

Key Responsibilities:

  1. Provide superior customer service through multiple channels (live chat, phone, email).
  2. Think critically and proactively to resolve complex issues, taking ownership from start to finish.
  3. Manage stakeholders (fulfillment, logistics, marketing) to ensure timely resolutions.
  4. Document all interactions and resolutions in Zendesk to maintain a clear record.
  5. Offer actionable feedback to improve processes and prevent future complaints.
  6. Leverage the knowledge base to suggest new automations and enhance efficiency.

Required Skills and Qualifications:

  • Exceptional verbal and written communication skills in English.
  • Emotional intelligence and empathy to understand user concerns.
  • Critical thinking and problem-solving mindset to address complex issues.
  • Zendesk and telephony system proficiency.
  • Strong commitment to delivering exceptional customer service.

Benefits:

  • Minimum 2 years in a similar customer support role.
  • Proven problem-solving skills and ability to take ownership of issues.
  • Proficiency with Zendesk and modern telephony systems.
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