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Site Operations Director

3 weeks ago

Cebu City, Central Visayas, Philippines TOA Global Full time
Job Description

We are seeking an exceptional Site Operations Director to lead our team and drive site management excellence. In this role, you will oversee the smooth operation of our office site, ensuring a seamless experience for employees and clients.

Key Responsibilities
  • Main contact for Site operational performance for global teams assigned to one shift
  • Service Delivery (Tickets, CSAT, NPS)
  • Experience (Tickets, Engagement, eNPS, SAT)
  • Communication (Internal, stakeholders, team members, partners)
  • Leadership & Culture (Performance, metrics, standards & reporting, learning)
  • Onboard/offboard experience
  • Crisis management & business continuity
  • Admin/facilities as it relates to employee, clients, experience
  • Special projects as required
Requirements
  • 2-6 years of experience – Essential
  • Operation Management
  • Experience in IT Support, Admin Services & Facilities Management
Benefits

Enjoy the following perks and benefits:

  • The best Health and Insurance Plan
  • Tenure Recognition Program with additional free HMO dependent or Cash incentives
  • An Annual Performance Review with Salary Increase
  • Logging off on time for personal enjoyment
  • International career growth and connections
  • Access to certifications and courses from Ab2 Institute of Accounting
  • Unlimited cash incentives for hired referrals
  • 20%-night differential and non-taxed allowances
  • Holidays and leave days
  • A family-first culture and work-life fulfillment
  • Convenient workplace near residences, malls, restaurants, and sports hubs