Taguig Team Leader for Life Science
5 days ago
Job Overview
- We are seeking a skilled and experienced Team Lead to join our Life Science team.
About the Role
- This is a hybrid role that requires strong leadership and customer service skills.
Responsibilities
- Mentor co-workers in developing their skills and knowledge.
- Encourage continuous learning by assisting staff in determining the appropriate solution.
- Identify process improvement opportunities and make recommendations.
- Handle escalated telephone callers and take steps to bring issues to closure.
- Flexibility on changing shifts is required.
Requirements
- Amenable to start ASAP.
- Amenable to work on a hybrid setting.
- Amenable to handle a B2B CSR, Account Management and Order Management campaign.
- Amenable to handle a team for a voice process.
- With Bachelor's Degree.
- Experience in handling B2B CSR, Account Management and Order Management is an advantage.
Education and Experience
- 2 years of previous supervisory experience in customer service.
- Serve as a Call Center leader who routinely utilizes his/her extensive skills/knowledge gained through previous Call Center experience and training.
- Preferable with order management and account management experience.
Key Performance Indicators
- 'Can Do' positive attitude, leadership/mentoring qualities and respect for peers and management.
- Participation in Call Center meetings that will include the sharing of information regarding staff performance and opportunities for improvement.
- Customer focus both internally and externally with patience and team spirit.
- Accountability and ownership for customer issues/problems.
- Exceptional quality skills.
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