Online Order Management Coordinator

4 days ago


Davao City, Davao, Philippines RemoteVA Full time
Join Our Team

As a Virtual Assistant at RemoteVA, you will play a critical role in delivering exceptional customer service and ensuring seamless order fulfillment experiences for our customers. If you have a passion for helping others and are skilled in ecommerce and order management systems, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  1. Customer Service: Respond to customer inquiries via email, chat, and phone.
  2. Order Processing: Process customer orders accurately and efficiently using our ecommerce platform.
  3. Inventory Management: Monitor inventory levels and coordinate with the warehouse team to ensure stock availability.
  4. Order Discrepancy Resolution: Resolve order discrepancies, shipping issues, and returns in a timely manner.
  5. Communication: Provide customers with updates on order status and shipment tracking.
Requirements:
  1. Education: High school diploma or equivalent; Bachelor's degree in Business Administration, Marketing, or related field preferred.
  2. Experience: Minimum of 2 years of experience in customer service, preferably in an ecommerce or retail environment.
  3. Technical Skills: Strong understanding of order management systems and ecommerce platforms.
  4. Soft Skills: Excellent communication and problem-solving skills.


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