Customer Service Representative

2 days ago


Makati City, National Capital Region, Philippines Neksjob Philippines Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Neksjob Philippines. The ideal candidate will have a strong background in customer service, with a focus on resolving customer complaints and providing excellent communication skills.

Key Responsibilities
  • Respond to incoming calls from customers, answering questions and inquiries in a professional and courteous manner.
  • Troubleshoot problems and provide solutions to customer complaints.
  • Provide information and support regarding our organization's products and services.
  • Work collaboratively with colleagues to achieve customer satisfaction and resolve issues efficiently.
Requirements
  • At least 6 months of experience in a phone call center environment, with a focus on voice calls.
  • High school graduate or university degree (preference).
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet customer service standards.
  • Willingness to work onsite.
Preferred Qualifications
  • Telco or financial account experience.
  • 1 year of experience in a voice call center environment.


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