IT Technical Operations Manager
1 week ago
Overview:
Job DescriptionThe IT Support Specialist role encompasses providing remote technical support and troubleshooting across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This position requires a solid understanding of cloud platforms, scripting, and IT ticketing systems.
Main Responsibilities:
- Provide technical support for Microsoft 365 and Google Workspace tenants by identifying and resolving issues efficiently.
- Troubleshoot problems in QuickBooks Desktop and Online environments to ensure seamless operations.
- Monitor and resolve incidents using NinjaRMM and ticketing tools to maintain high service standards.
- Create and maintain IT scripts for automation and task optimization to improve efficiency.
- Respond to, track, and resolve IT support tickets within defined SLAs to ensure customer satisfaction.
- Communicate effectively via Microsoft Teams to facilitate collaboration and document troubleshooting steps, resolutions, and common issues for the knowledge base.
- A minimum of two years of experience in IT support is required.
- Proficiency in troubleshooting Microsoft and Google Workspace issues is essential.
- Familiarity with accounting software, especially QuickBooks, is necessary.
- Strong communication and remote collaboration skills are crucial for success.
- Ability to work night shifts and manage tasks independently is vital.
Key Tools and Platforms:
- QuickBooks (Desktop/Online)
- Microsoft 365 Admin Portal & Teams
- Google Workspace Admin Console
- NinjaRMM & Gam Ninja Ticketing Tool
- Office Applications (Word, Excel, Outlook, etc.)
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