NOC Team Member

20 hours ago


Cebu City, Central Visayas, Philippines CallTek Full time

The NOC Engineer will be responsible for ensuring the stability and reliability of CallTek's network infrastructure. This involves monitoring network systems, diagnosing issues, and providing advanced support to both internal teams and external clients.

Responsibilities:
  1. Monitor Network Systems:
  • Continuously monitor the network infrastructure for performance issues, outages, and service disruptions.
  • Utilize monitoring tools to ensure optimal network operation and identify anomalies.
Diagnostics and Troubleshooting:
  • Respond promptly to alerts and incidents, ensuring minimal downtime for clients.
  • Perform initial diagnostics and troubleshooting to resolve issues effectively.
Technical Support:
  • Provide advanced technical support to internal staff and external clients regarding network connectivity and application issues.
  • Escalate incidents to appropriate teams when necessary, ensuring clear communication throughout the process.
Documentation:
  • Document all incidents, changes, and resolutions in the ticketing system.
  • Create and maintain knowledge base articles to assist team members and improve support processes.
Requirements:
  • 1-2 years of experience in a NOC or network support role.
  • Familiarity with networking concepts, protocols, and troubleshooting methodologies.
  • Strong problem-solving skills and attention to detail.
  • Excellent interpersonal and communication skills.
  • Hands-on experience with network monitoring tools is a plus.


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