Appointment Setting Quality Assurance Specialist

1 day ago

Angeles City, Central Luzon, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000
Job Description

We are seeking a highly skilled Appointment Setting Quality Assurance Specialist to join our team. As a key member of our sales operations, you will be responsible for ensuring the quality and compliance of appointment setting activities across multiple platforms.

Responsibilities:
  • Monitor 50 to 80 calls daily from appointment setters to ensure correct script usage, lead qualification accuracy, and compliance with company standards.
  • Audit CRM entries across multiple platforms to ensure all appointment data is complete, accurate, and up-to-date.
  • Review and verify appointments booked via diallers to confirm they meet pre-defined qualification criteria before handover to sales.
  • Prepare weekly QA scorecards and highlight trends, recurring issues, and opportunities for training.
  • Provide targeted coaching sessions to appointment setters based on QA findings.
  • Collaborate with the operations team to update scripts, workflows, and lead-handling processes for better conversion rates.
  • Use MS Excel to maintain QA logs, performance dashboards, and compliance reports.
  • Escalate quality or compliance concerns to management promptly.

The ideal candidate must have 2-3 years of QA experience in appointment setting, outbound sales, or lead generation, and proficiency in using CRM tools and diallers. Strong communication and organizational skills are also required.

Requirements:
  • 2-3 years QA experience in appointment setting, outbound sales, or lead generation.
  • Proven ability to monitor high call volumes and assess quality effectively.
  • Proficiency with CRM tools and diallers.
  • Strong command of MS Office Suite (especially Excel for tracking and reporting).
  • Excellent listening skills, attention to detail, and ability to deliver constructive feedback.
  • Experience creating QA scorecards and compliance checklists for appointment setting.
  • Familiarity with sales funnels and lead qualification processes.

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