Wipro Operations Manager for Crypto Currency Business
7 days ago
We are seeking a highly skilled Operations Manager to join our team at Wipro. As an Operations Manager, you will play a critical role in overseeing the day-to-day management of our complex banking/contact center/customer servicing operations processes.
Key Responsibilities:
- Manage complex banking/contact center/customer servicing operations processes on a day-to-day basis.
- Independently resolve outstanding issues and communicate/escalate problems to Senior Management.
- Participate in industry initiatives and working groups if required.
- Drive productivity and efficiency.
- Analyze reports and determine authenticity of the report, and identify significant variances.
The ideal candidate should have experience in managing call center operations, preferably in banking customer service. They should also possess the ability to build and motivate teams, understand regulatory guidelines/laws applicable in the banking industry, manage client escalations and client relationships, and have general working knowledge of accounting, financial spreading, and credit risk analysis.
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Cebu City, Central Visayas, Philippines Wipro Full timeJob RequirementsTo succeed as an Operations Manager at Wipro, you will need to have a strong background in managing call center operations, preferably in banking customer service. You should also possess excellent oral and written communication and listening skills, good interpersonal and people management skills, and a problem-solving approach.Key...
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Cebu City, Central Visayas, Philippines Wipro Full timeAbout the RoleAs an Operations Manager at Wipro, you will play a critical role in overseeing the day-to-day management of our complex banking/contact center/customer servicing operations processes.Key Responsibilities:Managing complex banking/contact center/customer servicing operations process on a day to day basis.Independently resolve outstanding issues...
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Wipro Operations Manager Role
5 days ago
Cebu City, Central Visayas, Philippines Wipro Job title Full timeJob Title: Senior Talent Acquisition Expert @ WiproAs a seasoned Operations Manager at Wipro, you will be responsible for overseeing and managing the operations of client accounts with overall responsibility for achieving service levels.Main Responsibilities:Lead and manage the operations of multiple client accounts to achieve exceptional service...
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Wipro Senior Operations Management
2 days ago
Cebu City, Central Visayas, Philippines Wipro Technologies Full timeWhat We OfferAs a Service Delivery Lead at Wipro Technologies in Cebu, you will have the opportunity to work with a dynamic team and contribute to the company's growth and success.You will be responsible for overseeing and managing service delivery across multiple accounts/projects, ensuring that all contractual/SLA commitments are met.This includes leading...
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Cebu City, Central Visayas, Philippines Wipro Full timeJob DescriptionThe Operations Manager will oversee the day-to-day management of complex banking/contact center/customer servicing operations processes. Responsibilities include independently resolving outstanding issues, communicating/escalating problems to Senior Management, participating in industry initiatives, driving productivity and efficiency,...
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Senior Talent Acquisition Expert at Wipro
5 days ago
Cebu City, Central Visayas, Philippines Wipro Job title Full timeJob Description: Operations Manager @ WiproThis role involves leading and managing the operations of client accounts with the aim of delivering exceptional service levels.Responsibilities:Oversee the operations of multiple client accounts to ensure seamless delivery of services.Work closely with clients and internal stakeholders to understand their needs and...
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Cebu City, Central Visayas, Philippines Wipro Full timeJob DescriptionWipro is a leading global information technology, consulting and business process services company. We help clients succeed in the connected world.As a Quality Assurance Manager, you will play a critical role in ensuring that our clients receive high-quality services that meet their expectations.
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Digital Operations Talent Manager
4 days ago
Cebu City, Central Visayas, Philippines Wipro Digital Operations and Platforms Full timeJob Description:We are seeking a Digital Operations Talent Manager to join our team at Wipro Digital Operations and Platforms. The successful candidate will be responsible for developing and executing strategies to attract top talent in the digital operations space.Key Responsibilities:Develop and execute strategies to attract top talent in the...
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Cebu City, Central Visayas, Philippines Wipro Technologies Full timeWipro Technologies is a leading technology services and consulting company that helps clients navigate their digital transformation journey. As a Team Leader, you will be responsible for executing processes and driving team performance on key metrics.Key Responsibilities:Manage BPO/Contact Center Operations and SLAs, KPIs, and project deliverables.Work with...
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Operations Manager
7 days ago
Cebu City, Central Visayas, Philippines Wipro Technologies Full timeWipro Limited is a leading technology services and consulting company. Our team seeks an experienced Operations Manager to execute processes, drive performance, and deliver results.Key Responsibilities:Develop and implement process improvements to enhance efficiency and productivity.Maintain strong relationships with team members, customers, and stakeholders...
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Operations Manager
2 days ago
Cebu City, Central Visayas, Philippines Wipro Full timeJob DescriptionWe are seeking a highly skilled Team Lead to join our team at Wipro. In this role, you will be responsible for supervising and directing all customer experience and support services activities within your functional area.You will produce, monitor, and evaluate accurate and actionable daily, monthly, quarterly KPI reporting to the manager....
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Human Resources Business Partner
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Cebu City, Central Visayas, Philippines Wipro Full timeTalent Acquisition Expert Wanted:Wipro is seeking a highly skilled Talent Acquisition Manager to join its team and contribute to the company's success through expert recruitment strategies and practices.The ideal candidate will have extensive experience in recruitment, account management, or related fields, with a strong background in IT/ITES hiring.Key...
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Strategic Operations Management Position
5 days ago
Cebu City, Central Visayas, Philippines Wipro Job title Full timeJob Overview: Operations Manager - WiproThis is a senior-level operations management role that requires a strong leader to oversee and manage the operations of client accounts.Main Responsibilities:Manage multiple client accounts to ensure delivery of exceptional service levels.Develop and implement strategic plans to improve operational efficiency.Lead a...
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Operations Excellence Specialist
5 days ago
Cebu City, Central Visayas, Philippines Wipro Philippines Inc. Full timeJob OverviewWe are seeking an experienced Operations Excellence Specialist to join our team at Wipro Philippines Inc. This role is responsible for managing, coordinating, and facilitating new Partner Team Lead/Specialist training, continuing education, and on-the-job training related to the quality and coaching program.The successful candidate will be...
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Retail Process Lead
2 days ago
Cebu City, Central Visayas, Philippines Wipro Full timeSenior Operations RoleThis is an exciting opportunity to take on a senior operations role within Wipro's customer experience and support services teams. As a Team Lead, you will be responsible for overseeing the delivery of exceptional customer experiences across multiple channels.Your key responsibilities will include:Developing and implementing effective...
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Team Manager
6 days ago
Cebu City, Central Visayas, Philippines Wipro Technologies Full timeJob OverviewThe role of Team Leader at Wipro Technologies is a challenging and rewarding opportunity for experienced professionals to drive the performance of a team.This position involves executing processes, driving performance metrics, and maintaining high-quality delivery while ensuring client satisfaction.Key Responsibilities:Achieving client service...
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Business Improvement Expert
5 days ago
Cebu City, Central Visayas, Philippines Wipro Full timeJob SummaryWe are seeking an experienced Business Improvement Expert to join our team at Wipro.As a Business Improvement Expert, you will play a key role in enhancing our hiring processes and boosting recruitment results.Key Responsibilities include:Monitoring the number of cases/calls and tracking performance.Reviewing calls/completed cases for adherence to...
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Cebu City, Central Visayas, Philippines Wipro Job title Full timeOperations Manager Job Description @ WiproThis role involves leading and managing the operations of client accounts with the aim of delivering exceptional service levels.Responsibilities:Oversee the operations of multiple client accounts to ensure seamless delivery of services.Develop and implement process improvements to increase efficiency and reduce...