Wipro Operations Manager for Crypto Currency Business

7 days ago


Cebu City, Central Visayas, Philippines Wipro Full time
Job Overview

We are seeking a highly skilled Operations Manager to join our team at Wipro. As an Operations Manager, you will play a critical role in overseeing the day-to-day management of our complex banking/contact center/customer servicing operations processes.

Key Responsibilities:

  1. Manage complex banking/contact center/customer servicing operations processes on a day-to-day basis.
  2. Independently resolve outstanding issues and communicate/escalate problems to Senior Management.
  3. Participate in industry initiatives and working groups if required.
  4. Drive productivity and efficiency.
  5. Analyze reports and determine authenticity of the report, and identify significant variances.

The ideal candidate should have experience in managing call center operations, preferably in banking customer service. They should also possess the ability to build and motivate teams, understand regulatory guidelines/laws applicable in the banking industry, manage client escalations and client relationships, and have general working knowledge of accounting, financial spreading, and credit risk analysis.



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