Client Success Coordinator

3 days ago


Mandaluyong City, National Capital Region, Philippines IGT Solutions Full time

Operations Management

We are seeking an experienced Operations Manager to lead our team at IGT Solutions. As a key member of our operations team, you will be responsible for managing a team of 15-20 team members to achieve business objectives and enhance customer satisfaction.

Responsibilities

  • Team Leadership: Lead and motivate a team of team members to ensure they meet their productivity, quality, shrinkage, and attrition targets.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance overall performance and customer satisfaction.
  • Employee Engagement: Foster a positive work environment and promote employee engagement and motivation.

Requirements

  • Leadership Experience: At least 2 years of experience in a leadership role, preferably in a call center or customer service environment.
  • People Management: Proven track record of managing teams and developing people management skills.
  • Communication Skills: Excellent written and verbal communication skills in English.

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