Tech Writing Expert

3 days ago

Pasig, National Capital Region, Philippines beBeeTechnicalContent Full time $60,000 - $80,000
Job Title:

Technical Content Specialist


About the Job:

This role is for a skilled Technical Content Specialist who can create and organize high-quality technical documents. The ideal candidate will have strong writing skills, be able to explain complex information in simple ways, and work well with technical teams.

The successful candidate will write clear instructions, work with developers and product teams, translate technical language into simple English, and create helpful images like diagrams, screenshots, and flowcharts.


Responsibilities:
  • Write clear technical documents (like software guides, user manuals, how-to articles, and update notes)
  • Work with software developers and product teams to understand new features
  • Translate technical language into simple English that anyone can understand
  • Create helpful images like diagrams, screenshots, and flowcharts
  • Organize documents so people can easily find what they need
  • Test the instructions you write to make sure they work correctly
  • Update old documents to keep them accurate and useful
  • Work with support teams to understand what documentation needs
  • Create standard formats and templates to keep all documents consistent
  • Work on new projects and suggest ways to improve our documentation

Requirements:
  1. Must be a Tier III employee or higher
  2. Must meet or exceed quality standards
  3. No current disciplinary warnings
  4. Good attendance record
  5. Can work from any location
  6. Must work Monday-Friday, 6 AM to 5 PM Central Time
  7. Strong writing skills - can explain difficult things in simple ways
  8. Experience writing different types of technical documents
  9. Comfortable asking engineers many questions to get information
  10. Knowledge of documentation software like Confluence, Zendesk Guide, or similar
  11. Good research skills to find information from different places
  12. Can manage multiple projects and meet deadlines
  13. Good organization and problem-solving skills
  14. Works well with others and communicates clearly

Bonus Points:
  • Experience with Bettermode (community documentation platform)
  • Experience with BrowserStack (website testing tool)
  • Experience with Vellum (documentation writing tool)
  • Basic understanding of software development
  • Can read simple code examples
  • Knows version control systems like Git
  • Knows markup languages like Markdown or HTML
  • Understands SEO (making content easy to find in search engines)

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