Remote Technical Support Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Overview

We are seeking skilled and customer-focused technical support specialists to provide technical assistance and troubleshooting support for various clients across industries.

In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English is required.

Candidates must have prior call center experience and a quiet work environment.

You will also need:

  • A high-speed internet connection
  • A suitable workspace
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, please complete the application on our careers page.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately
  • Maintain up-to-date knowledge of products and services
  • Ensure customer satisfaction by providing timely resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes
  • Meet performance metrics including resolution time and customer satisfaction
Required Skills and Qualifications

The ideal candidate should possess the following qualities:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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