Remote Technical Support Specialist

1 day ago

Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Overview

We are seeking skilled and customer-focused technical support specialists to provide technical assistance and troubleshooting support for various clients across industries.

In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English is required.

Candidates must have prior call center experience and a quiet work environment.

You will also need:

  • A high-speed internet connection
  • A suitable workspace
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, please complete the application on our careers page.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately
  • Maintain up-to-date knowledge of products and services
  • Ensure customer satisfaction by providing timely resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes
  • Meet performance metrics including resolution time and customer satisfaction
Required Skills and Qualifications

The ideal candidate should possess the following qualities:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

  • Remote Technical Specialist

    1 day ago

    Pasay, National Capital Region, Philippines beBeeTechnician Full time ₱300,000 - ₱500,000

    Desktop Support Specialist Job DescriptionWe are seeking a skilled Desktop Support Specialist to provide technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies.This role involves troubleshooting, diagnosing, and resolving technical problems remotely, ensuring minimal downtime and...

  • Remote Technical Support Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000

    We are seeking highly skilled and customer-focused professionals to join our team as Remote Technical Support Specialists. In this role, you will be responsible for providing technical assistance and troubleshooting support to clients across various industries. You will respond to technical inquiries, resolve issues related to hardware, software, and...

  • Technical Support Specialist

    1 day ago

    Pasay, National Capital Region, Philippines beBeeSupport Full time $56,000 - $79,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional technical assistance to our clients via phone, email, and chat.The ideal candidate will have excellent problem-solving skills, the ability to work in a fast-paced...

  • Technical Support Specialist

    1 day ago

    Pasay, National Capital Region, Philippines beBeeCustomerSupport Full time ₱500,000 - ₱800,000

    Job SummaryAs a Technical Support Specialist, you will be responsible for providing exceptional client service, troubleshooting complex technical issues, and collaborating with clients to deliver optimal outcomes.This role is ideal for individuals who enjoy working in a remote team environment and have a passion for delivering top-notch customer support.

  • Technical Support Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeDevelopment Full time $60,000 - $80,000

    IT System SpecialistTransform your career by delivering exceptional technical support and guidance across various Microsoft platforms.Key Responsibilities:Provide Level 2 technical assistance for clients, including troubleshooting authentication, endpoint, and collaboration issues in Microsoft ecosystems.Administer, support, and troubleshoot complex...

  • Technical Support Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeSupport Full time ₱1,750,000 - ₱3,250,000

    Technical Support Specialist Job DescriptionThe Technical Support Specialist is responsible for providing remote technical assistance to employees across various platforms, including Microsoft Windows, MacOS, Android, and iOS. They will also provide support for Microsoft 365 apps, such as Outlook, Teams, Excel, and Word.Responsibilities:Helpdesk End User...

  • Technical Support Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeSupport Full time $50,000 - $70,000

    Job Title:Technical Support Specialist Job DescriptionWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients via various communication channels.Your primary objective will be to resolve customer...

  • Technical Support Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱350,000 - ₱450,000

    We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will serve as the primary point of contact for internal technology issues, providing direct user assistance via various channels.This role is responsible for triaging, resolving, or escalating support requests in a timely and professional manner. The...

  • Technical Support Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeTechnical Full time $1,000 - $14,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. This individual will be responsible for providing exceptional customer service and technical support to our clients, ensuring their satisfaction and resolving any issues effectively.

  • IT Remote Support Technician

    2 days ago

    Pasay, National Capital Region, Philippines beBeeSupport Full time $30,000 - $50,000

    Role OverviewThis is a full-time remote opportunity for an IT Support Specialist to provide technical assistance and troubleshooting services.Key ResponsibilitiesRespond to support requests and diagnose technical issuesManage information technology resources and ensure timely assistanceWork independently and remotely with excellent problem-solving and...