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Senior CX Associate Manager

3 weeks ago

Manila, National Capital Region, Philippines Fresh Prints Full time

**The Perfect Candidate:**

We are seeking a highly motivated and experienced Senior CX Associate Manager to join our team at Fresh Prints. As a seasoned professional, you will be responsible for managing a team of CX Associates, driving business growth, and delivering exceptional customer experiences.

**About the Role:**

  • We require a minimum of 5+ years of experience in customer service or sales development, including at least 2 years in a team lead or people manager role.
  • The ideal candidate will have strong analytical and organizational skills to make informed decisions and prioritize tasks effectively.

**Key Responsibilities:

  • Owning customer experience at Fresh Prints, including any projects, requests from other functions, headcount planning, and making it future-proof.
  • Leading a team of CX Associates to help them realize their full potential and achieve their goals.
  • Ensuring seamless communication with customers to meet their needs and exceed expectations.
  • Setting and tracking key performance indicators (KPIs) to measure team success.

**Requirements:

  • A total of 5+ years of experience in customer service or sales development, with at least 2 years in a team lead or people manager role.
  • Strong analytical and organizational skills to make informed decisions and prioritize tasks effectively.
  • Able to make decisions without direct supervision and negotiate positive outcomes for the company and customers.
  • Fluency in English and excellent communication skills to interact with customers and team members.

**Benefits:**

  • A competitive salary range of $1250-$2000 per month, plus a night shift allowance.
  • Health insurance reimbursement and tons of learning opportunities to grow professionally.
  • An equal employment opportunity employer that promotes diversity and inclusivity.