Current jobs related to Digital Workplace Engineer Leader - Manila, National Capital Region - ING

  • Digital Workplace Services Strategist

    6 days ago

    Manila, National Capital Region, Philippines ING Full time

    Job OverviewThe Chapter Lead will oversee the team's performance, mentor employees, and collaborate with stakeholders to continuously improve workplace digital experiences. This position plays a critical role in ensuring seamless IT support operations by fostering technical expertise, driving service excellence, and ensuring alignment with IT policies and...

  • IT Operations Manager

    5 days ago

    Manila, National Capital Region, Philippines ING Full time

    Role OverviewThe Global Workplace Services Lead oversees team performance, mentors employees, and collaborates with stakeholders to improve digital workplace experiences. Strategic planning, knowledge sharing, process enhancement, and operational governance are key responsibilities.This role plays a critical part in ensuring seamless IT support operations by...

  • Modern Workplace Engineer

    4 days ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    MODERN WORKPLACE ENGINEERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of the BEST among BPO companies worldwide.WHAT IS A MODERN WORKPLACE ENGINEER?Core Responsibilities:Manage & maintain...

  • IT Workplace Services Engineer

    2 days ago

    Manila, National Capital Region, Philippines ING Full time

    Role: IT WORKPLACE SERVICE ENGINEERJobDescription:The IT Workplace Services Engineer is responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the efficient functioning of IT equipment. This role involves installing, configuring and deploying computer systems, enforcing security measures, and...

  • IT Workplace Services Engineer

    2 days ago

    Manila, National Capital Region, Philippines ING Hubs Philippines Full time

    Role: IT WORKPLACE SERVICE ENGINEERJob DescriptionThe IT Workplace Services Engineer is responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the efficient functioning of IT equipment. This role involves installing, configuring and deploying computer systems, enforcing security measures, and...

  • Software Engineering Leader

    4 days ago

    Manila, National Capital Region, Philippines Benovymed Healthcare Full time

    Job Description">We are seeking an experienced Software Engineering Leader to join our team at Benovymed Healthcare. The successful candidate will be responsible for leading the development of a highly scalable SaaS Cloud Platform for B2B, B2B2C, and B2C direct Consumer Cloud Digital Health Platform.The ideal candidate will have a strong background in Full...

  • Part-Time Digital Experience

    2 days ago

    Manila, National Capital Region, Philippines Inchcape Digital Part time

    Key ResponsibilitiesAs an IT Professional - Part Time, your key responsibilities will include:Assisting with tasks from Platform Leader/MentorContributing ideas for continuous improvementWhy Choose Us?Inchcape Digital offers a supportive and collaborative work environment where you can learn and grow with our team. We believe in investing in our employees'...

  • Digital Sales Leader

    7 days ago

    Manila, National Capital Region, Philippines Go Asia Entertainment Full time

    We are looking for an experienced Digital Sales Leader to join our team at Go Asia Entertainment. The ideal candidate will have a proven track record of driving online sales and managing digital marketing campaigns. You will be responsible for developing and implementing e-commerce strategies, managing online product catalogs, and analyzing performance...

  • Digital Workplace Strategist

    4 days ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    About Satellite OfficeAt Satellite Office, we're pushing the boundaries of modern workplace innovation. Our team is passionate about delivering cutting-edge solutions that enhance productivity and collaboration.

  • Senior Facade Designer

    7 days ago

    Manila, National Capital Region, Philippines Gig Engineer Full time

    About the RoleWe are seeking an experienced Senior Facade Designer to join our team at Gig Engineer. As a key member of our facade design team, you will play a crucial role in leading and managing the facade design process across multiple projects.You will collaborate with architects, engineers, contractors, and consultants to ensure seamless integration of...

  • Digital Transformation Leader

    6 days ago

    Manila, National Capital Region, Philippines Novo Nordisk AS Full time

    About the RoleWe are seeking a seasoned professional to lead our digital transformation initiatives and drive business success. As a Digital Transformation Leader, you will develop and implement data governance policies to ensure data accuracy, security, and compliance.You will manage data systems, analyze trends, and create dashboards to drive...

  • Digital Transformation Leader

    7 days ago

    Manila, National Capital Region, Philippines AIA Philippines Full time

    At AIA Philippines, we are seeking a Digital Transformation Leader to drive the implementation and delivery of future-fit distribution platforms. This role is responsible for ensuring that our digital solutions meet business objectives and provide a seamless user experience.The ideal candidate will have at least 5 years of experience in digital platform...

  • Digital Transformation Leader

    4 days ago

    Manila, National Capital Region, Philippines Staff Domain Full time

    We are looking for a visionary Digital Transformation Leader to help us drive digital transformation within our organization. The ideal candidate will have expertise in SharePoint architecture, Microsoft Access, and the Microsoft 365 suite, as well as strong leadership and organizational skills.In this role, you will be responsible for:Leveraging technology...

  • Digital Marketing Leader

    7 days ago

    Manila, National Capital Region, Philippines GMA Network, Inc. Full time

    Job OverviewGMA Network, Inc. is seeking a highly skilled Digital Marketing Leader to join our team.The successful candidate will be responsible for developing and executing comprehensive digital marketing strategies that drive business growth and engagement.Key Responsibilities:Analyze consumer behavior, market trends, and competitive landscapes to inform...

  • Digital Creative Leader

    2 hours ago

    Manila, National Capital Region, Philippines Hire with Reef Full time

    Hire with Reef is seeking a highly experienced Digital Creative Leader to lead our creative efforts as a Senior Graphic Designer & Video Editor. In this role, you'll be responsible for driving innovation and excellence in digital advertising.This is a full-time opportunity working Monday-Friday Sydney hours (9am-5pm AEDT), where you'll be:Developing and...

  • Global Workplace Services Lead

    6 days ago

    Manila, National Capital Region, Philippines ING Full time

    Global Workplace Services LeadBackground on what ING is about:ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is...

  • Digital Product Manager

    7 days ago

    Manila, National Capital Region, Philippines TVS Digital Full time

    OverviewTVS Digital is a digital technology start-up headquartered in Singapore focused on the Automotive and Fintech industries. Our mission is to build & deliver high quality software solutions to help address real life business challenges of global companies in these domains.Job DescriptionWe are seeking an experienced Product Manager to join our team,...

  • Digital Sales Team Lead

    18 hours ago

    Manila, National Capital Region, Philippines Digital Alchemy Ltd Full time

    Job OverviewWe are seeking an experienced sales/operations manager to lead our SDR team in the AU market. As our SDR Team Leader, you will be responsible for managing a small team and overseeing the recruitment process as the company scales its sales development organization.Your key function will be to understand the elements of successful outbound...

  • Engineering Workflow Optimizer

    7 days ago

    Manila, National Capital Region, Philippines AEC Digital Services Full time

    Engineering Workflow Optimizer Job DescriptionAEC Digital Services' is seeking a skilled Engineering Workflow Optimizer to join our dynamic team. The ideal candidate will have hands-on experience with 12d Model software and a strong understanding of civil design principles.Key ResponsibilitiesConfigure and optimize 12d Model to meet client needs and ensure...

  • Digital Transformation Leader

    7 days ago

    Manila, National Capital Region, Philippines Capgemini Philippines Corp. Full time

    Capgemini Philippines Corp. is a global business and technology transformation partner helping organizations accelerate their transition to a digital world.We are seeking a Digital Transformation Leader who will play a critical role in assisting project leadership in designing the approach for API led integration and API Management projects including...

Digital Workplace Engineer Leader

2 weeks ago

Manila, National Capital Region, Philippines ING Full time

Company Overview

ING is a leading financial institution that requires professionals who can provide top-notch support to its employees worldwide. As a 2nd Line Workplace Services Support specialist, you will play a critical role in maintaining seamless technical operations and ensuring compliance with IT policies.

This position involves working closely with the Global WPS Team to deliver exceptional support and drive technical improvements. You will have the opportunity to enhance the digital workplace experience and contribute to the organization's knowledge-sharing efforts.

Key Responsibilities

  • Deliver Direct Support: Address technical issues efficiently and ensure a regulated environment is adhered to.
  • Manage Customer Expectations: Listen and address ticket resolutions promptly, ensuring a quick and accurate resolution.
  • Document Resolutions: Record and share resolutions with the team to enhance knowledge sharing.
  • Triage Tickets and Communications: Assign incoming tickets, calls, and emails to the relevant team members for efficient handling.
  • Self-Development: Work towards promotion to domain expert through continuous self-improvement.
  • ITRMP Operations: Participate in IT risk management and policy-related activities.

Key Capabilities/Experience

  • Help Desk Experience: Proven track record in service desk or help desk environments with an emphasis on issue resolution.
  • ITIL Knowledge: Strong understanding of ITIL incident management and its application in technical environments.
  • Customer Service Skills: Ability to actively listen, document, and maintain relationships with end users.
  • Technical Knowledge: Familiarity with Digital Workplace tools such as Microsoft365, Entra ID/AD, Intune, Citrix, Windows, and MacOS.
  • Problem-Solving Skills: Analytical mindset for diagnosing and resolving issues through interpretation and collaboration.
  • Collaboration and Independence: Ability to work autonomously while engaging with third-line engineers to craft solutions.
  • Observation and Correlation Skills: Ability to identify patterns and propose improvements in technical workflows.

Requirements

  • Educational Background: Bachelor's degree in information technology, Computer Science, or a related field.
  • Experience: Minimum of 3 years of work experience on the related role
  • Technical Knowledge: Strong understanding on different digital workplace tools.
  • Problem-Solving Skills: Ability to identify potential risk and develop effective solutions to mitigate them.
  • Certifications: Relevant certifications such as ITIL v4, CompTIA A+, or M365 is a plus.