Data Management Specialist

21 hours ago

Tarlac City, Central Luzon, Philippines beBeeAnalytics Full time ₱720,000 - ₱840,000

Real-Time Data Specialist

The Real-Time Data Specialist role is responsible for managing and balancing service levels across all internal and external locations, lines of business, and products according to contractual agreements and internal goals.

This position requires the ability to update and process data for real-time performance analysis, obtain quantifiable performance figures to make critical recommendations to address account performance issues, manage and monitor queues for operations accounts against attainment of passing service levels, and respond proactively with action plans for account activities by communicating with operations management.

  • Key Responsibilities:
  • - Update and process data for real-time performance analysis
  • - Obtain quantifiable performance figures to make critical recommendations to address account performance issues
  • - Manage and monitor queues for operations accounts against attainment of passing service levels
  • - Respond proactively with action plans for account activities by communicating with operations management

Requirements and Characteristics:

  • Must be able to commit to work schedule, be punctual, and be accountable for actions
  • Remain engaged and responsive to all internal communications
  • Self-reliant with an information seeker mindset
  • Keen problem solver with ability to think on feet
  • Trusted and uses good judgment
  • Encouraged to express opinion within context of professionalism
  • Work with humility. Be open to coaching and continuous improvement coaching to allow you to perform at high level

Key Skills and Qualifications:

  • Knowledge: Must possess knowledge or relevant experience in real-time analytics
  • Must be able to summarize, visualize, and present data with knowledge of key call center metrics, including expected occupancy, utilization, service levels, handle time, abandonment rate, and ASA
  • Analytical skills: Possess analytical skills to review information, analyze data, and make appropriate recommendations for improvement
  • Communication skills: Have strong communication skills to ensure that employees are kept informed of developments effectively, and to ensure that all appropriate staff are aware of issues
  • Organizational skills: Able to manage range of tasks, prioritize responsibilities, and meet deadlines
  • Ability to handle pressure: Work effectively in fast-paced situations, and adapt to rapid changes in information, process, direction, or immediate workflow

Benefits:

Full-Time position with weekdays, weekends, and nighttime availability

Physical Requirements:

  • High school diploma or equivalent with a minimum of 1 year of WFM or related experience
  • Must have a strong internet connection with ability to support online systems and applications
  • Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing
  • Ability to operate a computer/laptop and a headset
  • Ability to perform all duties of job while sitting and/or standing for prolonged periods of time

Availability:

Full-Time position with weekdays, weekends, and nighttime availability

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