Senior Quality Assurance Specialist

1 month ago


Province of Zamboanga Sibugay, Zamboanga Peninsula, Philippines Cyberbacker Careers Full time

We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Cyberbacker Careers. This is a rewarding opportunity for an experienced professional to contribute to the success of our organization.

About the Role

The Senior Quality Assurance Specialist will be responsible for monitoring, reviewing, and evaluating calls to identify key behaviors that drive performance and improve customer experience. They will also audit set up calls by the Headbacker division to check for opportunities that will optimize customer relations.

Additionally, the successful candidate will assist in any ad-hoc duties, projects, and activities as required. They will provide actionable data to various internal support groups as needed and coordinate call calibration sessions.

The ideal candidate will have 2-3 years of QA Call Center experience and a proven track record of improving customer satisfaction and loyalty.

Responsibilities

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