Remote Customer Service Representative

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱40,000 - ₱65,000
Job Description

Remote Customer Service Representative role involves handling inbound and outbound customer service initiatives for a diverse portfolio of clients. You'll be responsible for resolving customer issues efficiently, researching information to support customer needs, and accurately documenting interactions.

The ideal candidate will possess strong communication skills, be proficient in English, and have prior call center experience. This is a fantastic opportunity to contribute to high-impact projects with well-known brands.

Key Responsibilities:
  • Handle customer inquiries professionally and efficiently.
  • Resolve customer issues through effective problem-solving.
  • Research and retrieve information to support customer needs.
  • Accurately document interactions and process claims.
Required Skills and Qualifications:
  • High school diploma or equivalent.
  • Previous call center experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
Benefits and Incentives:
  • Competitive compensation based on experience.
  • HMO Coverage with dependents.
  • Dental coverage and in-house dental assistance.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for meals, clothing, laundry, and more.
  • Performance and loyalty bonuses.

At MCI, we offer a supportive work environment and opportunities for career growth. We're committed to diversity, equity, and inclusion, and we strive to provide a workplace that's welcoming and inclusive for all employees.

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