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IT Service Delivery Director

2 weeks ago

Manila, National Capital Region, Philippines GUR LAVI, CORP. Full time
Job Description

GUR LAVI, CORP. is seeking a highly experienced and skilled IT Service Delivery Director to lead our service delivery team. The ideal candidate will have a proven track record of delivering high-quality services to clients and managing large teams.

Key Responsibilities:
  • Lead and manage the service delivery team, including the Managed Services and NOC teams
  • Drive the delivery of high-quality services to clients, ensuring that all service level agreements (SLAs) are met
  • Manage client relationships and ensure customer satisfaction
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of the service delivery team
  • Oversee the budget and resources for the service delivery team
  • Monitor and report on the performance of the service delivery team, including service levels and client satisfaction

We are looking for someone with strong leadership and management skills, as well as experience in a Managed Services or NOC environment. Industry certifications such as ITIL or COBIT are a must.