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Financial Analyst Accounts Receivable

1 week ago

Quezon City, National Capital Region, Philippines Copeland Full time

About Us

Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies.

We believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place.

We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

As a Collection Specialist Accounts Receivable, you will ensure that key performance indicators are met consistently and help identify operational improvements to provide excellent financial service to Copeland.

This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

In this capacity, you will review and release orders related to assigned accounts that are placed on hold in a timely manner. You will also escalate delinquent customers to the team leader, supervisor, and division POC for warranty cancellation, credit hold, credit limit decrease, etc.

You will assist in the training of new hires and/or collection trainees, and collaborate with the team to generate operational improvement initiatives that strive to improve the team's efficiency.

Key Responsibilities:

  • Provide excellent credit and collection activities to Copeland customers.
  • Apply knowledge and system resources to walk through customers and verify symptoms and issues.
  • Ensure individual transaction management is based on client agreements.
  • Escalate delinquent customers to the team leader, supervisor, and division POC.
  • Assist in the training of new hires and/or collection trainees.
  • Collaborate with the team to generate operational improvement initiatives.