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Finastra Technical Advocate

2 weeks ago

Manila, National Capital Region, Philippines Finastra Philippines Inc Full time
Role Summary

The Expert Technical Engineer is responsible for providing technical support to Finastra clients, ensuring a world-class customer experience.

  • Provide technical support to customers, resolving issues in a timely manner.
  • Collaborate with functional consultants to ensure seamless delivery of software and services.
  • Perform technical investigations and provide root cause analysis to resolve complex issues.
  • Update clients on progress and ensure timely resolution of issues.
  • Participate in client meetings and WebEx sessions to ensure effective communication and issue resolution.
Key Skills and Qualifications
  • 7+ years of technical customer support experience in the banking or financial industry.
  • Proven leadership experience in driving technical support standards and procedures.
  • Expert debugging skills and experience with debugging tools on different operating systems.
  • Strong analytical and problem-solving skills, with attention to detail and ability to work independently.
  • Excellent communication and interpersonal skills, with ability to collaborate effectively across teams.