Compliance and Integration Specialist

4 days ago


Manila, National Capital Region, Philippines 8X8 PHILIPPINES, INC. Full time

We are proud to provide technology that enables businesses to connect with their customers and employees worldwide. Our XCaaS platform offers real-time communications analytics and intelligence.

As a Compliance and Technical Implementation Specialist at 8x8 CPaaS, you will be responsible for managing technical onboarding, integration, and compliance for our communication solutions. This role focuses on implementing tailored solutions for customers through API integrations and delivering exceptional technical support.

Job Description:

Client Onboarding and Integration
  • Deploy our CPaaS solutions for new customers.
  • Integrate CPaaS products into customer applications and workflows.
  • Enable customers to maximize the value of our solutions through training and onboarding.
API Integration and Technical Support
  • Resolve technical challenges and ensure smooth API integration.
  • Collaborate with internal teams for complex issue resolution.
Compliance and Regulatory Support
  • Ensure compliance with global messaging regulations.
  • Facilitate sender ID registration processes.
  • Analyze customer use cases to maintain compliance.
Documentation and Knowledge Sharing
  • Develop customer-facing documentation on messaging and integration requirements.
  • Document best practices for future implementation efforts.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 3+ years of experience in technical implementation or customer success.
  • Proficiency in RESTful APIs and webhooks is preferred.
  • Familiarity with messaging regulations is advantageous.
  • Strong communication skills.


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