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Technical Support Specialist

3 weeks ago

Taguig, National Capital Region, Philippines Novare Full time

At Novare, we're seeking a highly skilled Technical Support Specialist to provide premium IT services to our senior executives and VIPs. As the ideal candidate, you'll possess exceptional organizational abilities, confidentiality, and technical expertise in supporting C-level executives.

We're looking for someone who can handle high-pressure situations, maintain devices, troubleshoot issues, and ensure seamless communication between executives and technical teams. If you have a strong background in VIP/Executive IT Support or similar roles, this could be your dream job.

Key Responsibilities:

  • Deliver personalized IT support for executives, ensuring minimal downtime.
  • Maintain and troubleshoot executive devices (laptops, mobile devices, conferencing tools, VIP workstations).
  • Handle sensitive information securely while ensuring compliance with company policies.
  • Set up and manage IT infrastructure for high-profile meetings, conferences, and offsite events.
  • Rapidly identify, escalate, and resolve IT issues affecting executive operations.
  • Act as the primary IT liaison between executives and technical teams.
  • Recommend and implement IT solutions to enhance executive productivity.