Technical Service Delivery Lead
7 days ago
Job Overview
The Technical Service Delivery Lead is responsible for ensuring that all clients receive the standard of service set out in the Company's Mission Statement and Policy. This role involves overseeing the performance of the helpdesk team and ensuring that all incidents are resolved promptly and efficiently.
Key Responsibilities:
- Oversee the daily operations of the helpdesk team, including managing incident restoration and service level agreements.
- Assist the operational, support, and management teams in ensuring that all clients receive excellent customer service.
- Responsible for maintaining a consistent delivery and/or output of business requirements and operational staff support.
- Develop strategies to enhance productivity or improve processes and procedures so that performance goals are met or exceeded.
Requirements:
- University Degree or equivalent in a related IT field and certifications.
- Minimum 5 years of experience in an Information Technology role within the organization.
- Previous supervisory experience in managing a team of 7+ members.
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