Hotel Front Office Representative
2 days ago
We are a dynamic and growing hotel chain with a commitment to excellence in every aspect of our business. Our team is passionate about delivering exceptional customer service and creating memorable experiences for our guests.
We are seeking a highly motivated and organized individual to join our front office team as a Hotel Front Office Representative. In this role, you will be responsible for greeting guests, handling room reservations, and providing information about the hotel and local area.
Main Responsibilities
- Greeting guests and answering their questions in a professional and friendly manner.
- Checking guests in and out of their rooms efficiently and accurately.
- Handling room reservations and cancellations.
- Coordinating with other hotel departments to ensure seamless service.
- Providing information about the hotel and local area to guests.
- Maintaining guest records and ensuring confidentiality.
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Excellent communication and interpersonal skills.
- The ability to work in a fast-paced environment.
- Basic computer skills and knowledge of hotel software systems.
- A positive attitude and a passion for delivering exceptional customer service.
Why Join Us?
JMM hotel offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. We also offer opportunities for career growth and development within the company.
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