Hotel Front Office Representative

2 days ago


Manila, National Capital Region, Philippines JMM hotel Full time
About Our Team
We are a dynamic and growing hotel chain with a commitment to excellence in every aspect of our business. Our team is passionate about delivering exceptional customer service and creating memorable experiences for our guests.

We are seeking a highly motivated and organized individual to join our front office team as a Hotel Front Office Representative. In this role, you will be responsible for greeting guests, handling room reservations, and providing information about the hotel and local area.

Main Responsibilities
  • Greeting guests and answering their questions in a professional and friendly manner.
  • Checking guests in and out of their rooms efficiently and accurately.
  • Handling room reservations and cancellations.
  • Coordinating with other hotel departments to ensure seamless service.
  • Providing information about the hotel and local area to guests.
  • Maintaining guest records and ensuring confidentiality.

Requirements
To be successful in this role, you will need:
  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • The ability to work in a fast-paced environment.
  • Basic computer skills and knowledge of hotel software systems.
  • A positive attitude and a passion for delivering exceptional customer service.

Why Join Us?
JMM hotel offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. We also offer opportunities for career growth and development within the company.

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