Customer Service Representative

22 hours ago


Manila, National Capital Region, Philippines Hotel Okura Manila Full time

At Hotel Okura Manila, we are seeking a skilled Customer Service Representative to serve as the first point of contact for our guests. This key role is responsible for managing all aspects of their accommodation, from check-in and check-out tasks to providing information about our hotel, available rooms, rates, and amenities.

Key Responsibilities:
  • Perform all check-in and check-out tasks efficiently and accurately
  • Manage online and phone reservations, ensuring seamless guest experiences
  • Inform customers about payment methods and verify their credit card data to ensure secure transactions
  • Register guests, collecting necessary information such as contact details and exact dates of their stay
  • Welcome guests upon their arrival and assign rooms according to their preferences
  • Provide information about our hotel, available rooms, rates, and amenities to enhance guest satisfaction
  • Respond to clients' complaints in a timely and professional manner, resolving issues promptly
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Upsell additional facilities and services when appropriate to increase revenue
  • Maintain updated records of bookings and payments for accurate financial management
Requirements:
  • Self-confidence and strong communication skills to interact with diverse guests
  • Strong computer skills and proficiency in Opera PMS system (a plus)
  • Minimum 1-2 years of experience in hotel, retail, or similar customer-focused environments
  • Reliable transportation and flexibility to work a varied schedule, including holidays and weekends
  • Strong verbal, written, and interpersonal skills to provide exceptional service
  • Ability to maintain a positive and professional attitude in challenging situations
  • Adherence to hotel policies and procedures


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    **Job Overview**We are seeking a highly skilled and experienced Healthcare Customer Service Representative to join our team at EXL Service Philippines, Inc. As a representative of our company, you will play a crucial role in providing exceptional customer service to our clients.ResponsibilitiesAnswer calls and inquiries from customers in accordance with...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Job DescriptionWe are looking for a skilled Customer Service Representative to join our team at EXL Service Philippines, Inc. as a Healthcare Account representative.This role involves providing excellent customer service by focusing on delivering a great experience to our clients through phone interactions.The ideal candidate will have strong communication...


  • Manila, National Capital Region, Philippines Phil-First Human Resources and Services (FHRS) Inc. Full time

    Job OverviewCandidates are sought for a Customer Service Representative position at Phil-First Human Resources and Services (FHRS) Inc. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and provide top-notch customer service.


  • Manila, National Capital Region, Philippines DME Service Solutions Full time

    Solution DevelopmentWe strive to be the industry leader in global call center business process outsourcing service solutions.Key Skills and QualificationsManages a team of assigned customer service representatives.Presents monthly and annual call center action plans and objectives.Provides inspired leadership for the organization.


  • Manila, National Capital Region, Philippines Neksjob Corporation Full time

    Job OverviewNeksjob Corporation is a dynamic organization seeking highly skilled and enthusiastic individuals to fill the role of Customer Service Representative. As a vital member of our team, you will be responsible for providing top-notch customer service through responding to incoming calls from clients, addressing their inquiries, and resolving issues...


  • Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    Join our dynamic team as a Customer Service Representative at Nezda Technologies, Inc.This is an exciting opportunity to work with a global leader in staffing and HR services.As a Customer Service Representative, you will be responsible for:Responding to customer inquiries and resolving issuesProviding product information and demonstrationsIdentifying and...


  • Manila, National Capital Region, Philippines Lexie Staffing Full time

    We are seeking a friendly and motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products and/or services.HMO / Paid trainingsVirtual processNon voice / Voice Local account/International account


  • Manila, National Capital Region, Philippines Lexie Staffing Full time

    We are seeking a friendly and motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products and services.HMO / Paid trainingsVirtual processNon voice / Voice / Local account


  • Manila, National Capital Region, Philippines Lexie Staffing Full time

    We are seeking a friendly and motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products and/or services.HMO / Paid trainingsVirtual processNon voice / Voice Local account/International account


  • Manila, National Capital Region, Philippines Recruitment Full time

    Company Overview- At Recruitment, we are committed to providing our clients with top-notch customer service representatives who possess excellent communication skills and a passion for sales.Job Description- As a customer service representative, you will be responsible for interacting with clients, responding to their inquiries, and resolving any issues they...


  • Manila, National Capital Region, Philippines Neksjob Corporation Full time

    We are seeking a dedicated and enthusiastic Customer Service Representative to join our telecommunications team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience for...


  • Manila, National Capital Region, Philippines Lexie Staffing And Business Consulting Full time

    The Spanish Language Customer Service Representative will be responsible for providing exceptional customer support to Spanish-speaking customers. This role requires fluency in both Spanish and English, strong communication skills, and the ability to address customer needs in a professional and timely manner. The representative will assist with inquiries,...


  • Manila, National Capital Region, Philippines Recruiter PH Full time

    Luxury Fashion AccountRole - Customer Service Representative (Korean Bilingual) Education - completed 2nd year college - without back subjects at least 6 months non-bpo customer facing experience work on site Aug 21, 2023 1 HCcompleted 2nd year college - without back subjects at least 6 months non-bpo customer facing experiencework on site Rotating shift...


  • Manila, National Capital Region, Philippines Coca-Cola Europacific Aboitiz Philippines Inc. Full time

    About the PositionCoca-Cola Europacific Aboitiz Philippines Inc. is seeking a Customer Service Representative to join our Sales Team. As the primary point of contact for our customers, this role is responsible for providing exceptional customer service and ensuring that customer needs are met.Responsibilities include responding to customer inquiries,...


  • Manila, National Capital Region, Philippines Career Professionals, Inc. Full time

    We are looking for a friendly, professional, and customer-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping to resolve inquiries, process orders, and ensure a high level of customer satisfaction. If you have a passion for providing excellent service and problem-solving, we...


  • Manila, National Capital Region, Philippines Lingua-Franca Services Inc. Full time

    WE'RE HIRING: CALL CENTER AGENTSAre you ready to take the next step in your career? We are looking for skilled professionals to join our team. Multiple positions are available, including:• Customer Service Representative • Technical Support Representative • Customer Care Representative • Livestream Operations Specialist • Inpatient Medical...


  • Manila, National Capital Region, Philippines Recruiter PH Full time

    Luxury Fashion AccountRole - Customer Service Representative (Korean Bilingual) Education - completed 2nd year college - without back subjects at least 6 months non-bpo customer facing experience work on site Aug 21, 2023 1 HCcompleted 2nd year college - without back subjects at least 6 months non-bpo customer facing experiencework on site Rotating shift...


  • Manila, National Capital Region, Philippines Lexie Staffing And Business Consulting Full time

    The Spanish Language Customer Service Representative will be responsible for providing exceptional customer support to Spanish-speaking customers. This role requires fluency in both Spanish and English, strong communication skills, and the ability to address customer needs in a professional and timely manner. The representative will assist with inquiries,...


  • Manila, National Capital Region, Philippines Green Pasture Full time

    Job DescriptionThe Customer Service Representative role at Green Pasture is a dynamic position that requires strong interpersonal skills to interact with customers, take orders, and ensure satisfaction.Key Responsibilities:Customer Interaction: Build rapport with customers to understand their needs and preferences.Order Taking: Accurately process customer...


  • Manila, National Capital Region, Philippines Globe Telecom Full time

    At Globe Telecom, our mission is to deliver exceptional customer experiences that exceed expectations.Job OverviewWe are seeking a skilled Customer Service Representative to join our team. As a key member of our digital sales team, you will play a critical role in ensuring that our customers receive top-notch service and support.Key ResponsibilitiesProvide...