
Collections Representative
7 days ago
We are seeking a highly skilled and results-driven collections representative to fill this role.
This position involves contacting customers regarding overdue accounts via phone and email, negotiating payment arrangements and settlements, updating account information and payment statuses, and following up on broken promises and missed payments.
The ideal candidate will possess excellent communication and negotiation skills, be able to work in a fast-paced environment, and maintain a professional demeanor under pressure.
In this capacity, you will have the opportunity to work with a diverse range of clients and develop strong relationships with them. You will also be part of a dynamic team that values teamwork, innovation, and continuous learning.
Responsibilities:
- Contact customers regarding overdue accounts via phone and email.
- Negotiate payment arrangements and settlements.
- Update account information and payment statuses.
- Follow up on broken promises and missed payments.
- Meet or exceed daily and monthly collection targets.
Requirements:
- High school diploma or equivalent.
- Excellent communication and negotiation skills.
- Able to work in a fast-paced environment.
- Maintain a professional demeanor under pressure.
- Previous experience in collections or customer service is preferred.
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