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Customer Service Representative

1 month ago

Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time
Job Title: Customer Support Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their home security systems are functioning properly and addressing any technical issues that may arise.

Key Responsibilities:
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner
  • Provide clear and concise information to customers regarding their security systems and services
  • Collaborate with field technicians to resolve complex technical issues and ensure customer satisfaction
  • Document customer interactions and issues in our CRM system
Requirements:
  • High School Diploma or equivalent required
  • At least 1 year of experience in a customer-facing role, preferably in a BPO environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
Perks and Benefits:
  • Competitive salary and incentives
  • Comprehensive training program
  • Health Maintenance Organization (HMO) benefits
  • Government-mandated benefits
  • Generous paid leave and other benefits