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Tech Support System Specialist

1 week ago

Taguig, National Capital Region, Philippines IQVIA Argentina Full time

**Job Overview:**

IQVIA Argentina is seeking a highly motivated and detail-oriented Tech Support System Specialist to provide first-level support on workstations or for applications. As a key member of our team, you will be responsible for processing and providing technical assistance and resources to internal and/or external customers.

**Essential Functions:**

  1. Communicate with end users to clarify and define requirements, ensuring that their needs are met in a timely and efficient manner.
  2. Resolve various routine problems and escalate more complex issues to the appropriate support area for resolution.
  3. Maintain call information in a database using commercial software, providing valuable insights into customer interactions.
  4. Work with monthly charge back reports, analyzing data to identify trends and areas for improvement.
  5. Schedule configuration and installation of PC workstation hardware and software, ensuring seamless integration into existing systems.

**Qualifications:**

  • Bachelor's Degree in Computer Science or equivalent, or equivalent technical training required.
  • At least one (1) year of related experience or training required, or an equivalent combination of education and experience.
  • Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components to understand client's technical needs.
  • Ability to carry out some analysis and information gathering to resolve problems on routine matters.