Innovative Performance Analyst
1 month ago
As a key member of ADDFORCE HUMAN RESOURCES SOLUTIONS, the Real Time Analyst will be responsible for the effective monitoring and analysis of call center activity. This role requires a strong understanding of key call center metrics, including Occupancy, utilization, service levels, TAT, and ASA. The ideal candidate will possess excellent communication skills, both written and oral, in English, and be proficient in Microsoft Excel and Office to create reports and templates.
Responsibilities:
• Utilize knowledge of forecasting, planning, and scheduling to optimize call center operations
• Monitor and analyze call center activity in real-time to identify areas for improvement
• Develop and implement strategies to meet Service Level Agreements (SLAs) and maximize agent utilization
• Collaborate with the team to ensure the achievement of key performance indicators
Requirements:
• Bachelor's/College Degree or Associate Degree
• At least 2 years of experience in a related field
• Excellent communication skills, both written and oral, in English
Working Conditions:
• Normal office environment
• Shifting schedules, including night shifts
Benefits:
• Additional leave
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion and pay raise
• Transportation service provided
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Data Engineering Innovator
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Financial Performance Analyst
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Data Analyst
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Financial Performance Analyst for Investors
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Key Performance Analyst
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Software Engineering Innovator
4 weeks ago
Quezon City, National Capital Region, Philippines IBM Full timeAbout IBMIBM Consulting is a leading business and technology transformation organization, with deep expertise in many industries. We offer strategy, experience, technology, and operations services to innovative companies around the world.Your Role and ResponsibilitiesIn this role, you will participate in various aspects of the software development lifecycle,...
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Strategic Business Innovation Manager
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Senior Financial Analyst for Banking Advisory
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Financial Analyst Professional
2 weeks ago
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Senior Performance Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines ADDFORCE HUMAN RESOURCES SOLUTIONS Full timeJob DescriptionWe are seeking a highly skilled Senior Performance Analyst to join our team as a Real Time Monitoring Specialist. In this role, you will be responsible for ensuring the optimal performance of our call centre operations.About the RoleYou will possess in-depth knowledge and relevant experience in forecasting, planning, and scheduling calls,...
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Pricing and Cost Analyst Specialist
4 weeks ago
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Data Analyst and Insights Specialist
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Quezon City, National Capital Region, Philippines Cyberbacker Careers Full timeAbout Cyberbacker CareersCyberbacker Careers is a dynamic organization that values innovation and excellence in data analysis. We are seeking a skilled Data Analyst and Insights Specialist to join our team.
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Cloud Solutions Architect
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Senior Financial Analyst
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Quezon City, National Capital Region, Philippines CloudMatrix Innovations Full timeJob OverviewWe are seeking a highly skilled Senior Financial Analyst to join our team at CloudMatrix Innovations in Quezon City. As a key member of our finance department, you will be responsible for analyzing and reporting on financial data to inform business decisions.
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Business Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines IBM Full timeOverviewWe are seeking a highly skilled Business Analyst to join our team in IBM Consulting. As a Business Analyst, you will be responsible for working with clients across various industries to drive innovation and adoption of new technology.The ideal candidate will have strong analytical skills, excellent communication abilities, and the ability to work...
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Test Analyst
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Quezon City, National Capital Region, Philippines Drake International Philippines Full timeJob Title: Test AnalystJob Summary:Drake International Philippines is seeking a skilled Test Analyst to ensure the quality and reliability of our software products through thorough testing processes. The ideal candidate will have a strong understanding of testing principles, attention to detail, and the ability to collaborate effectively with development...
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Salesforce Business Intelligence Analyst
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Quezon City, National Capital Region, Philippines JK Network Services Full timeAbout UsJK Network Services is a trusted BPO company that offers a range of innovative services, including brand representation, field education, event promotion, and retail solutions. In addition to these offerings, the company provides digital, multi-channel, geographic data, market research, and quantitative analysis services.We are seeking a highly...
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Business Analyst
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Quezon City, National Capital Region, Philippines Grains Innovation and Solutions Co., Inc. Full timeWe are seeking a highly skilled Business Analyst to join our team at Grains Innovation and Solutions Co., Inc.As a Business Analyst, you will play a key role in supporting the Accounts Payable function. You will be responsible for managing and analyzing financial data, identifying trends, and developing strategies to improve business processes.This is a...
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Research and Development Innovator
2 months ago
Mandaluyong City, National Capital Region, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeResearch and Development SpecialistAt GOURMET FOOD MANUFACTURING CORPORATION, we are seeking a highly skilled Research and Development Specialist to lead our key projects and drive innovation in our R&D department.Key Responsibilities:Develop and implement research programs to improve existing products and explore new product opportunities.Collaborate with...