Customer Service Representative

2 weeks ago


Quezon City, National Capital Region, Philippines Sapient Solutions PH Full time

We are seeking a detail-oriented Non-Voice Account Representative to handle customer inquiries and resolve issues via email, live chat, or ticketing systems.

Key Responsibilities:

  • Respond to customer queries and resolve issues through written communication.
  • Maintain accurate customer records and document all interactions.
  • Provide product/service information and ensure timely follow-ups.
  • Adhere to company policies and escalate unresolved matters when necessary.

Requirements:

  • Strong written communication and typing skills.
  • Problem-solving abilities and attention to detail.
  • Previous customer service or administrative experience preferred.
  • Familiarity with customer support software (e.g., Zendesk, Freshdesk).


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