Technical Support Specialist

1 week ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,300,000

About Our Team

  • We are a united team with diverse values for boldr impact.

Our Approach

  • We prioritize authenticity, being true to ourselves and others.
  • We thrive through curiosity, embracing new knowledge and ideas.
  • We grow by being dynamic, adaptable, and resilient.

About the Role

This technical support position involves hands-on troubleshooting, feature explanations, and best practice guidance for our product. The role requires supporting customers, partners, and colleagues in a fast-paced environment, maintaining professionalism and ensuring high client satisfaction.

Key Responsibilities

  • Provide technical support via phone, email, and chat channels.
  • Respond promptly to customer inquiries within agreed SLAs.
  • Diagnose and resolve technical issues efficiently.
  • Evaluate complex issues and escalate when necessary.
  • Stay updated on evolving technologies and adapt to process changes.
  • Participate in training to enhance skills and knowledge.
  • Share knowledge with the team and assist in training new members.
  • Deepen understanding of client products and services.
  • Ensure customer satisfaction through prompt responses.
  • Support team collaboration and take on additional responsibilities as needed.

Your Profile

  • You're curious and authentic, embodying #beboldr.
  • An analytical thinker attentive to details, with excellent problem-solving abilities.
  • Passionate about delivering exceptional customer experiences.

Your Experience

  • At least 3+ years of technical support experience, primarily supporting via email and chat.
  • General knowledge of web-based and mobile applications.
  • Experience with SaaS products.
  • A passion for creating remarkable customer experiences and exceeding expectations.
  • The ability to thrive in a dynamic environment.
  • Metric-driven, handling high volumes of interactions effectively.
  • Strong conflict resolution skills and an even temperament.
  • Effective written communication skills, conveying tone accurately.
  • Creative problem-solving abilities.
  • Excellent judgment and empathy.
  • A proactive attitude with minimal supervision.

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