Customer Service Representative
6 days ago
Company Overview
TDCX is a fast-growing BPO company that offers a rewarding career for those who aspire to do more and achieve more. As an award-winning company, we provide world-class workspaces and engaging activities that foster a positive culture.
Job Description
We are looking for a Customer Service Representative to conduct preliminary investigations and resolve L1 E-commerce-related customer service inquiries according to given SOPs. The ideal candidate will be knowledgeable and passionate about leading E-commerce products and services standards.
Responsibilities
- Conducts preliminary investigations and attempts to resolve L1 E-commerce-related customer service inquiries within the scope of product documentation
- Becomes and remains knowledgeable and passionate about leading E-commerce products and services standards
- Investigates and resolves issues reported by buyers/sellers/creators such as checking order and logistics status
- Reviews reported issues within agreed turnaround times and standards of quality
- Escalates issues to immediate supervisor following proper escalation procedures
- Copes with peaks in contact volumes during promotion seasons
- Completes and passes all required basic product related trainings
Required Skills and Qualifications
- College level education
- At least 6 months BPO experience
- Typing speed of at least 40 words per minute
- Experience working with eCommerce platforms and EMEA/UK accounts is a plus
- Excellent communication skills rated at a C1 level
- Willing to work in rotating shifts
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