Customer Service Representative
2 weeks ago
About Our Company
Jocson College is a dynamic and innovative organization dedicated to delivering exceptional customer experiences. We are seeking a Customer Service Representative to join our team and provide top-notch support to our clients.
The Position
- As a Customer Service Representative, you will be responsible for responding to client inquiries and resolving technical issues in a timely and professional manner.
- You will work closely with our sales team to ensure seamless handoffs and meet client expectations.
Key Responsibilities
- Respond to client inquiries via phone, email, and chat.
- Analyze and troubleshoot technical issues using various tools and resources.
- Develop and maintain a comprehensive understanding of our products and services.
- Collaborate with colleagues to resolve complex technical issues.
Requirements
- Bachelor's degree in Business Administration or related field.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and customer service platforms.
- Familiarity with customer service metrics and KPIs.
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