Emergency Response Team Member

1 day ago

Iloilo City, Western Visayas, Philippines beBeeSpecialist Full time ₱25,000 - ₱30,000
Disaster Relief Call Center Specialist

The role of Disaster Relief Call Center Specialist is pivotal in delivering exceptional customer experiences during critical situations. This individual will thrive in fast-paced environments, assisting customers with inquiries, identifying common requests and solutions, and enhancing overall customer satisfaction.

Key Responsibilities:

  • Respond to customer service inquiries efficiently
  • Develop knowledge of frequent customer requests and resolutions
  • Improve the customer experience through effective communication and issue resolution
  • Utilize company-provided service techniques and systems
  • Escalate customer dissatisfaction to relevant channels

Candidate Qualifications:

  • Age 18 or older
  • High school diploma or equivalent education
  • Excellent organizational, written, and verbal communication skills
  • Ability to type at a rate of 20+ words per minute
  • Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • High reliability with regular attendance and punctuality
  • Capacity to analyze, troubleshoot, and follow up on customer issues
  • Skills in conflict resolution, problem-solving, and negotiation
  • Customer service-oriented mindset (empathetic, responsive, patient, and conscientious)
  • Ability to multitask, remain focused, and self-manage
  • Strong team orientation and customer focus
  • Adaptability in a dynamic environment with constant change and ambiguity
  • Effective interpersonal skills for building relationships with colleagues and customers

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