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Operations Efficiency Improvement Lead

1 week ago

Taguig, National Capital Region, Philippines Pinterview Full time
Responsibilities

The Operations Efficiency Improvement Lead will be responsible for overseeing the day-to-day operations of a team of revenue monitoring analysts and alert triage analysts.

This role involves ensuring accurate monitoring, guiding analysts in investigations, managing escalations, and improving processes.

The ideal candidate will have previous experience in a leadership or senior analyst role, as well as familiarity with ITIL framework or equivalent.