Network Threat Resolution Engineer

4 days ago


Manila, National Capital Region, Philippines Check Point Software Full time
About the Position

We are looking for a highly skilled Customer Experience Advocate to join our Email Security Team at Check Point Software. As a key member of our team, you will be responsible for providing exceptional customer service and helping our customers resolve complex technical issues related to email security.

As a member of our team, you will work closely with our engineering and product teams to identify and develop solutions that meet the evolving needs of our customers.

Responsibilities
  • Provide exceptional customer service to customers via phone, email, or chat
  • Analyze and resolve complex technical issues related to email security
  • Collaborate with our engineering team to identify and develop solutions to emerging threats
  • Work closely with our product team to ensure that our products meet the evolving needs of our customers
Requirements
  • Experience with scripting languages such as Python, Bash, or PowerShell
  • Knowledge of IT security concepts and best practices
  • Strong technical problem-solving skills and analytical thinking
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a remote team environment


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