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Client Care Representative

1 week ago

Davao City, Davao, Philippines TORCH SOLUTIONS Full time
Customer Service Representative Job Description

TORCH SOLUTIONS is seeking a dedicated and results-driven Client Care Representative to join our team in Cagayan de Oro call center. As a Client Care Representative, you will be responsible for delivering exceptional customer service, handling inbound and outbound calls, and providing top-notch support to customers.

Key Responsibilities
  • Handle inbound and outbound customer calls efficiently and effectively.
  • Assist customers with inquiries, concerns, and product/service information.
  • Resolve customer issues promptly and accurately to ensure customer satisfaction.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with team members to achieve individual and team goals.
Requirements
  • Excellent communication skills in English (both verbal and written).
  • Previous customer service experience preferred, but not required.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and a customer-focused mindset.
  • Proficiency in basic computer applications and CRM systems.
Benefits
  • Competitive salary with performance-based incentives.
  • Comprehensive training and development programs.
  • Health benefits and other incentives.
  • Career growth opportunities within the company.