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BPO Customer Service Role in Manila

2 weeks ago

Manila, National Capital Region, Philippines GearCraft Mechanical Full time

We are seeking a skilled and motivated customer service representative to join our dynamic team in Manila. As a bilingual CSR, you will be responsible for providing exceptional customer service to clients and contributing to the growth and success of our organization.

Main Responsibilities:
  • Offer outstanding customer service via phone, email, or chat
  • Identify and resolve customer issues promptly and professionally
  • Work collaboratively with internal teams to achieve business objectives
  • Meet performance standards and exceed expectations
Required Skills and Experience:
  1. Bachelor's degree in a related field
  2. At least 2 years of experience in a BPO environment
  3. Strong analytical and problem-solving skills
  4. Fluency in both Japanese and English languages
  5. Ability to adapt to changing priorities and deadlines